Deputy General Manager @ Wolves of Tokyo

Lead the Pack at Wolves of Tokyo!

We are seeking an outstanding Deputy General Manager with a love for elevated dining experiences in stunning surroundings.

A vibrant, buzzing Japanese restaurant and rooftop cocktail bar, this dynamic venue channels the electric energy of Tokyo after dark. Inspired by the moody allure of Japanese Noir cinema, it blends shadowy intrigue with neon-lit vibrancy, offering a fresh and modern take on Japanese cuisine and culture in West London. The menu reimagines classic dishes with bold flavours and innovative techniques, while expertly crafted cocktails pay homage to Japan’s drinking culture. Whether indulging in exquisite sashimi or sipping highballs under the city skyline, guests are immersed in an atmosphere where tradition meets the avant-garde, and every night feels cinematic.

Split across two stunning floors, with an exquisite Private Dining Room offering breathtaking views over West London, Wolves of Tokyo is a world of dynamic, immersive experiences. We are searching for an inspiring leader to embody this vibrant brand, guiding their team on an unforgettable journey while crafting a service that is as thrilling as it is refined-elevated, electrifying, and endlessly engaging.

The Role:

As Deputy General Manager, you’ll be key to the running and success of Wolves of Tokyo.

Our Deputy General Managers are pro-active, insightful, commercial leaders for their venues.

You will bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of your team.

We Expect You To:

Have experience in elevated restaurants, understanding how to manage a dining room as well as a bar space.

Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.

Lead joyous, guest focused, shifts – managing everything from atmosphere to standards.

Empower your team to develop through the career pathway, giving clear and example lead feedback.

Obsess over service standards – delivering nothing short of excellence.

Coach, mentor, and inspire – with a big heart and a focus on people development.

Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.

Ensure safety – of your guests, your team, and your venue at all times.

Maintain compliance – actively promote completion of online training, daily/ weekly checks and best practices.

Adapt and evolve – embrace challenges and thrive in a changing environment.

Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.

Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You’ll Be:

A Proven leader with experience in a premium restaurant.

Energy, passion, and resilience – you lead by example and thrive under pressure.

A structured mindset – setting clear expectations and empowering your team.

Obsessed with communication – constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the companies success.

Engaged in wider Incipio culture, living and breathing our values.

Curiosity and courage – always questioning, improving, and innovating.

Knowledge of Japanese culture, dining and sake desirable.

Benefits & Best Bits

Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

Huge bonus potential

Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio

Hugely exciting career development, with opportunities to grow and expand in this role as the business grows

Bonus capacity paid annually

Company awards and events

Sickness & Compassionate Pay

Incentive trips (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

Incipio FC + Seasonal Socials

50% discount for food and drink in all our venues

Length in service; earn additional holiday after 2 years continuous service

Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!